5 Questions to Ask before Choosing a Cremation Provider
- Do you own your crematory?
Yes we do. We own and operate a state-of-the-art crematory, according to all state and Federal regulations. People who wish to inspect our facilities, or who just want to say “good-bye” to their loved one, are warmly welcome.
- What if we change our mind about this decision?
For the last 37 years, anyone who has pre-paid and asked to cancel their contract has received a full refund. Because we want you to be completely comfortable with your end-of-life arrangements, we will continue to honor such requests in the future.
- What if we move?
If you move within California, the policy will be honored by one of our eight offices. No additional charges will be incurred if you live within a 75 mile radius of your local office. If you move out of state, you should add Worldwide Coverage to you policy. With this coverage, we will take care of you, wherever the death may occur. There will be no additional cremation charges for your survivors.
- Do you offer monthly payments? How much interest do you charge?
Yes, we offer two plans with monthly payment options, each with 0% interest.
- How long has your company been in business?
We want you to be wary of providers who focus on the number of years of experience. What you really want to know is will they be there when you need them. We’re pleased to share that the Neptune Society has a 37-year track record of proven service.
What is the difference between Neptune and Nautilus?
The name Neptune Society is a registered trademark owned by Service Corporation International (SCI) the largest cemetery and funeral provider in the world. In California, divided County by County, there are some Neptune Society offices not owned by SCI. These offices can be distinguished by their name. For example, Neptune Society of Central California and Neptune Society of Orange County are independentlyowned and operated.
An agreement was made between Neptune, owners, to not advertise the Neptune name, in areas where they didn't have the geographical rights to do so. This agreement led to the creation ofthe Nautilus Society and Trident Society.
The Nautilus Society was founded in 1980 and has locations throughout California. The Nautilus Society serves counties were a Neptune Society already existed. The Nautilus Society is a subsidiary of the independently owned and operated Neptune Society of Central California.
Trident Society is another cremation provider that serves Counties in California where a Neptune Society already existed. Trident Society is a subsidiary of Service Corporation International.
What makes Neptune Society Different?
We know we're different, and we want you to know why:
- We provide a 100% Service Guarantee. If we ever fail to live up to expectations, we'll make things right, or refund that portion of the service.
- We adhere to, or exceed, industry standards and guidelines for accurate identification of the cremated remains.
- We have trained knowledgeable and courteous staff to guide you through the process.
- We allow -and welcome - inspection of our facilities.
- We use modern state-of-the-art equipment.
- We own our equipment and facilities.
- We have a proven reputation with more than 37 years in business, and we'll be here when you need us. Guaranteed.
- We are members, in excellent standing, with the Better Business Bureau.
- We cremate only one person at a time, in strict accordance with our own ethical policies and government regulation.
- We cremate only human remains in our crematory, and offer no pet cremation services.
- We are licensed, and regularly inspected, by the Department of Consumer Affairs.
- We are local family-owned business, which means we do not answer to corporate stockholders looking for higher sales and profits.
- We offer 0% financing with easy monthly payment options.
- We offer coverage anywhere in the world.
- We have a straightforward approach, with no up-selling and no hidden costs.
How does your plan work?
Each enrollee is provided with an Emergency Alert Card which provides 24-hour contact information for Neptune Society. After a death has occurred, the following steps will take place:
- The surviving family, friends or authority calls Neptune Society’s toll-free number.
- Neptune Society removes the body from the home, hospital or other location.
- The body is placed in a cremation container.
- Neptune Society staff prepares death certificate, disposition permit, and other necessary records while consulting with the family.
- Neptune Society takes death certificate to doctor to obtain official records of cause of death and files paperwork with the State of California and the County Health Department.
- Cremation usually occurs several days after death.
- Cremated remains are taken to the Neptune Society office in an appropriate urn for scattering at sea, release to the family or designated person, or scattering in a cemetery garden.
Aside from cremation, do you offer other services?
Neptune Society owns two beautifully-appointed motor yachts. They are clean, comfortable and safe. One is located in Berkeley, California, and the other is located in Newport Beach. Both boats are available for private boat memorial services. For more information and availability, call :
- Northern California
The ORCA III is a 62 foot motor yacht which can accommodate up to 42 guests for private and group memorial services on the San Francisco Bay. The boat and crew are U.S. Coast Guard certified. The Orca III is berthed in the Berkeley Marina.
Scattering ashes of a loved one can be a beautiful and memorable way to celebrate their life. The calm waters and gorgeous view at our scattering location in the San Francisco Bay provide a meaningful backdrop for saying goodbye.
Multi Family Sea-Scatter (not available for pre-pay) $595.00
Up to six family members/friends may accompany the urn to the scattering waters. There will be other families onboard, each family will take turns scattering. Only one multi family trip will be scheduled each month. Call 510-568-5400 for availability.
Private Memorial At Sea (not available for pre-pay) $1,095.00
The Orca III can be chartered privately and can accommodate up to 42 family members/friends for a private memorial service on the San Francisco Bay. Dates and availability are open to accommodate your schedule.
There will not be other families onboard for private charter.
The physical address is:
201 University Ave.
Berkeley, CA 94710
- Southern California
The ORCA TOO is a 65 foot luxury motor yacht which can accommodate up to 40 guests for private and group memorial services on just outside the Newport Beach Harbor. The boat and crew are U.S. Coast Guard certified. The Orca TOO is berthed in front of the Bluewater Grill, on the Lido Peninsula in Newport Beach, CA
Scattering ashes of a loved one can be a beautiful and memorable way to celebrate their life. The calm waters and gorgeous views at our scattering location off the Newport Coast provides a meaningful backdrop for saying goodbye.
Multi Family Sea-Scatter (not available for pre-pay) $495.00
Up to six family members/friends may accompany the urn to the scattering waters. There will be up to 6 other families onboard, each family will take turns scattering. Only one multi family trip will be scheduled each month. Call (949) 646-7431 for availability.
Private Memorial At Sea (not available for pre-pay)
The Orca TOO can be chartered privately and can accommodate up to 40 guests for a private memorial service off the Newport coast. Dates and availability are open to accommodate your schedule.
There will not be other families onboard for private charter.
Prices include Newport City trip permit fees and required passenger dock loading fees. Cost of clergy (not required) is not included.
|1–6 Passengers / Guests
|7-24 Passengers / Guests
|25-40 Passengers / Guests
The physical address is:
630 Lido Park Drive
Newport Beach, CA 92663
What assurance is there that my survivors will receive my ashes?
The Neptune Society adheres to the strictest identification guidelines in the industry, in order to minimize the chance of human error. To reassure our clients, the entire cremation process is monitored by closed circuit video. Additionally, a numbered metal disc is assigned to the deceased and accompanies the body throughout the cremation process. The disc stays with the ashes as they are placed in a temporary container, awaiting final disposition by Neptune Society or the family.
I am already registered with the Neptune Society and need to update my information. What should I do?
Contact the location closest to where you registered. Our Neptune Society professionals will assist you in updating your information.